What is the difference between front and back office systems?
A)Front office systems are external systems;back office systems are internal.
B)Front office systems are Web based;back office systems are built on database systems.
C)Front office systems process information in the beginning of a customer's transaction;back office systems process information at the end of the customer's transaction.
D)Front office systems focus on getting the sale;back office systems focus on follow-up.

Question

Quizplus · Accepted Answer

The front office systems are the primary interface to customers and sales channels;they send all the customer information they collect to the database.The back office systems are used to fulfill and support customer orders and they also send all their customer information to the database.The CRM system analyzes and distributes the customer information and provides the organization with a complete view of each customer's experience with the business.

What Is the Difference Between Front and Back Office Systems