The process of resolving consumer complaints with the use of a third party whose recommendations are non-binding is called:

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Mediation is the process in which a neutral third party helps two parties in dispute come to a mutually agreeable solution. The mediator's recommendations are non-binding, meaning that they do not have the power to enforce a resolution. Mediation is often used in consumer complaints to help both parties come to a resolution without the need for formal legal action. Arbitration, on the other hand, is a process in which a neutral third party makes a binding decision on the dispute, which cannot be appealed. Class action suits and product lawsuits are formal legal actions taken by a group of consumers or individuals against a company or product. Small claims court hearings are a formal legal process in which individuals can sue for a small amount of money.

The Process of Resolving Consumer Complaints with the Use of a Third