Businesses can take a number of measures to respond voluntarily to consumer demands.Which of the following is an example of such a measure?
A) Product liability law reform.
B) Consumer call centers.
C) Consumer advocacy groups.
D) Alternative dispute resolution policies.

Question

Quizplus · Accepted Answer

Consumer call centers allow businesses to address consumer concerns and complaints directly, which is a voluntary measure to respond to consumer demands. A) Product liability law reform and C) Consumer advocacy groups are not measures taken by businesses voluntarily, but rather external factors that may influence business practices. D) Alternative dispute resolution policies can be a voluntary measure, but it is not necessarily a response to consumer demands as it may be implemented to manage legal risks.

Businesses Can Take a Number of Measures to Respond Voluntarily