What defines the specific responsibilities of the service provider and sets the customer expectations?
A) Service level agreement
B) Spamdexing
C) Real simple syndication
D) Eprocurement

Question

Quizplus · Accepted Answer

A service level agreement (SLA) defines the specific responsibilities of the service provider and sets the customer expectations. It is a contract between the service provider and the customer that outlines the level of service that will be provided and the consequences if the service provider fails to meet the agreed-upon standards. Spamdexing is a black hat SEO technique that involves manipulating search engine results by artificially increasing the number of links pointing to a website. Real Simple Syndication (RSS) is a technology used for publishing frequently updated content such as blog posts or news articles. Eprocurement refers to the use of technology to streamline the procurement process, such as online purchasing systems or electronic invoicing. While eprocurement may involve service agreements, it does not necessarily define the responsibilities of the service provider or set customer expectations in the same way that an SLA does.

What Defines the Specific Responsibilities of the Service Provider and Sets