The Place for Management to Begin in Trying to Change

The place for management to begin in trying to change a problem culture is

A) identifying facets of the present culture that are obstacles to operating excellence and then selling company personnel on a new set of behaviors and work practices.
B) by spending heavily on programs to train employees in the ways and beliefs of the new culture to be implanted.
C) to visibly praise and reward people who exhibit traits and behaviors that undermine the existing culture.
D) writing a new values statement and describing in highly motivating terms the kind of culture that is needed.
E) to institute incentive compensation programs that generously reward employees for adopting best practices.