Fine Art Salon and Spa Recently Hired Natalie as a Receptionist.Her

Fine Art Salon and Spa recently hired Natalie as a receptionist.Her job mainly involves greeting customers,booking appointments,and connecting customer calls to the appropriate department.One of the walk-in customers asked Natalie to recommend a natural treatment to reduce the dryness on his skin.Natalie replied that he would have to wait to meet the spa manager as this was not her job.How should the manager at the Spa react to Natalie's response?

A) The manager should be happy that Natalie is not deviating from the job description.
B) The manager should promote Natalie to the position of a customer service rep.
C) The manager should demote Natalie to a much lower position.
D) The manager should ask Natalie not to interact with walk-in customers in any situation.
E) The manager should train her so that she knows a about the spa's products and how to sell them.