The difference between customer lifetime value and customer equity is ________.
A) customer equity takes a financial approach where customer lifetime value does not
B) customer lifetime value looks at specific target markets
C) customer equity takes into account a firm's current and future customers and the costs associated with each
D) customer equity reflects the total stream of purchases that a customer could contribute to a company over the length of the relationship
E) customer lifetime value focuses on purchases over the next year, while customer equity takes into account a longer time horizon
Correct Answer:
Verified
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Q241: Marketing strategies that focus on quick,short-term sales
A)miss
Q243: Customer lifetime value
A)emphasizes a short-run approach to
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Q250: "Breakthrough opportunities" are opportunities that:
A) help innovators
Q253: The text's discussion of Ford's marketing strategy
Q255: The customer equity concept
A) encourages a manager
Q257: _ help(s) innovators develop hard-to-copy marketing strategies
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