ConnectSys is a California-based manufacturer of computer networking equipment for home and small business users. When people call the company's toll-free customer support telephone number, they are connected to a customer service representative in India. ConnectSys uses this arrangement because the wages for customer service representatives are lower in India than in the United States. This is an example of:
A) A virtual corporation.
B) Exporting telecommunications.
C) An indirect distribution channel.
D) A task transfer service.
E) None of these.

Question

Quizplus · Accepted Answer

This is an example of a task transfer service, where a company outsources a specific task (in this case, customer service) to a location where it can be completed at a lower cost, such as India.

ConnectSys Is a California-Based Manufacturer of Computer Networking Equipment for Home