Studies have shown that customers who weren't satisfied with response to their complaints
A) on average told one person about their experience.
B) on average told ten people about their experience.
C) usually never spoke about it.
D) will make at least two more complaints.
E) spoke about their experience only when prodded by researchers.

Question

Quizplus · Accepted Answer

According to studies, customers who weren't satisfied with the response to their complaints, on average, told ten people about their experience.

Studies Have Shown That Customers Who Weren't Satisfied with Response