Charter Communications uses the order-call ratio to measure the performance of its salespeople. If, in the past year, a salesperson made $13 million in sales, called on 4,312 potential business customers (either by phone or in person), and got 1,216 orders, what was this sales rep's order-call ratio (to the nearest whole number percent)?
A) 12 percent
B) 18 percent
C) 28 percent
D) 36 percent
E) 355 percent

Question

Quizplus · Accepted Answer

The order-call ratio is calculated by dividing the number of orders by the number of potential customers contacted and multiplying by 100 to get a percentage. Therefore, the calculation for this salesperson's order-call ratio is:
(1,216/4,312) x 100 = 28.18
Rounding to the nearest whole number gives us a ratio of 28 percent, which is closest to choice C.

Charter Communications Uses the Order-Call Ratio to Measure the Performance