A balanced scorecard is a control system combining four sets of performance measures: technological,customer feedback,productivity,and strategy.

Question

Quizplus · Accepted Answer

A growing number of companies have combined targets for managers into a balanced scorecard-a combination of four sets of performance measures: financial,customer satisfaction,business processes (quality and efficiency),and learning and growth.The goal is generally to broaden management's horizon beyond short-term financial results so that the company's long-term success is more likely.

A Balanced Scorecard Is a Control System Combining Four Sets