The manager of the Capitol Restaurant noticed a tremendous decrease in the number of evening customers.He promptly ordered the chef to rewrite the evening menu.Customer feedback later indicated that the problem had not been the menu but poor service from the wait staff.In this scenario,to try and solve the problem,the manager should have therefore first tried to _____.
A) generate alternate solutions
B) hire more qualified employees
C) identify the problem
D) reduce the price of all products
E) spend more on marketing and advertisement

Question

Quizplus · Accepted Answer

The manager must dig in deeper and attempt to diagnose the situation of decrease in number of customers rather than promptly change the menu without considering the true cause of the drop in customers;he must identify the real problem.

The Manager of the Capitol Restaurant Noticed a Tremendous Decrease