Which of the following is true of high-performance work systems?
A) These systems place the least importance on interpersonal skills.
B) Employees need to focus on developing technical skills only.
C) Total quality management has no relevance to such systems.
D) Employees need to understand the entire service and production system.

Question

Quizplus · Accepted Answer

High-performance work systems require employees to have a holistic understanding of the entire service and production system. This enables them to identify areas for improvement and work towards achieving organizational goals. Interpersonal skills are also important for effective collaboration and teamwork within the system. Total quality management, which focuses on continuous improvement and customer satisfaction, is also relevant to high-performance work systems. Therefore, options A, B, and C are incorrect.

Which of the Following Is True of High-Performance Work Systems