Kenneth,an operations manager has been assigned to train a group of older employees in the logistics department.He has to train them to use the new computer software which was installed recently.He does so by reminding them that they were quick in learning to use the previous software.Kenneth is typically trying to _____.
A) increase the employees' self-efficacy
B) deter expectancies of the employees
C) create motor reproduction
D) raise the valence of the behavior

Question

Quizplus · Accepted Answer

By reminding the employees that they were quick in learning to use the previous software, Kenneth is trying to boost their confidence and belief in their ability to learn and use the new software. This is an example of increasing their self-efficacy, which is the belief in one's own capability to perform a task successfully.

Kenneth,an Operations Manager Has Been Assigned to Train a Group