Which of the following could be considered part of the value chain in a service firm?
A)Inspection of product.
B)Advertising.
C)Raw materials.
D)Customer service.
E)Advertising and customer service.

Question

Quizplus · Accepted Answer

Advertising and customer service are both part of the value chain in a service firm. Advertising helps to create awareness of the service and attract customers, while customer service helps to retain customers and build loyalty.

Which of the Following Could Be Considered Part of the Value