The term six sigma refers to:
A)The control limits established in a Pareto-analysis chart.
B)A quality-performance standard that requires all products and services to meet the target value exactly,with no variation.
C)A business process-improvement approach that seeks to find and eliminate causes of defects and errors.
D)The quality expectation embodied in a robust-quality performance standard.
E)The quality requirement specified for ISO 9000 certification.

Question

Quizplus · Accepted Answer

Six Sigma is a business process improvement approach that aims to remove causes of defects and errors in a process. It utilizes statistical methods to identify and solve problems in the process and seeks to achieve a level of performance where only 3.4 defects per million opportunities are experienced. It is not about meeting target values exactly with no variation (B) or ISO 9000 certification (E), but a robust-quality performance standard (D) may incorporate Six Sigma methodologies. The control limits established in a Pareto-analysis chart are not directly related to Six Sigma (A).

The Term Six Sigma Refers To