Moe's Restaurant offers delicious burritos built to the customer's desires.The atmosphere is fun as when a customer enters,all employees shout,"Welcome to Moe's!" The friendly welcome is a trademark of Moe's.If a regular enters and doesn't receive the cheery welcome,he/she could easily be disappointed.This would be an example of a ____________ gap.
A) performance
B) communications
C) knowledge
D) delivery
E) research
Correct Answer:
Verified
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