Loretta Went to Kohl's Store to Buy Thermal Underwear for Her

Loretta went to Kohl's store to buy thermal underwear for her son stationed in Germany.The underwear had been featured in an ad for $29.99 a pair.When she arrived at the store to learn it had sold out of the underwear,she was disappointed because the underwear had to be wrapped and mailed that day to reach her son for Christmas.The rain check did not satisfy her.In trying to resolve the problem and make Loretta happy,the sales clerk was dealing with ______.

A) distributive fairness
B) evaluative fairness
C) procedural fairness
D) service equity
E) perceptual equity