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The Spring Was Slow at Dillards and the Employees Were

Question 45

Multiple Choice

The spring was slow at Dillards and the employees were reacting to it with an increase in sick calls and late arrivals at work.Summer managed cosmetics and thought it would be fun to develop a friendly competition between sales associates by tallying the number of new credit card registrations.The associate with the most registrations wins $50 at the end of the month.What was Summer trying to do?


A) improve employee morale
B) create in-store socialization
C) improve selling skills
D) rely solely on extrinsic rewards
E) eliminate negative performance appraisals

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