A massage parlor that requires its therapists to keep a database on each customer and include in that database what was done on each visit as far as customer aches and pains and peculiar characteristics of the customer,is trying to cope with which service characteristic?

Question

Quizplus · Accepted Answer

In order to provide quality customer service,service retailers will keep a database on each customer to provide consistent high-quality service upon their return.

A Massage Parlor That Requires Its Therapists to Keep a Database