When a retailer responds to an economic downturn by putting a freeze on salaries,laying off sales associates,and hiring more part-time associates,the employees tend to respond with:

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When a retailer responds to an economic downturn by putting a freeze on salaries,laying off sales associates,and hiring more part-time associates,the employees tend to respond with poor customer service.Although these actions may increase short-term productivity and profits,they have an adverse effect on long-term performance because employees are less engaged,and their reduced morale leads to declines in customer service and sales.

When a Retailer Responds to an Economic Downturn by Putting