A massage parlor requires its therapists to keep a database on each customer and include in that database what was done on each visit for customer aches and pains.Which of the following service characteristics is the parlor trying to cope with?
A) Intangibility
B) Perishability
C) Inconsistency
D) Consumability
E) Compatibility

Question

Quizplus · Accepted Answer

In order to provide quality customer service,service retailers will keep a database on each customer to provide consistent high-quality service upon their return.

A Massage Parlor Requires Its Therapists to Keep a Database