Second Bank now offers web banking services. Last week a computer glitch posted all web deposit transfers to the wrong accounts. This is an example of

Question

Quizplus · Accepted Answer

This is an example of operational risk, which refers to the risk of loss resulting from inadequate or failed internal processes, people, and systems or from external events. The computer glitch in this scenario falls under the category of a failed internal system.

Second Bank Now Offers Web Banking Services