Tactics to stop complacency include
A)shielding employees from unhappy customers.
B)reducing feedback from external sources.
C)making resources more visible.
D)giving pep talks.
E)setting stretch goals.

Question

Quizplus · Accepted Answer

Setting stretch goals can help prevent complacency by encouraging employees to constantly strive for improvement and not become stagnant in their work. Shielding employees from unhappy customers and reducing feedback from external sources can actually contribute to complacency as employees may not realize the areas in which they need to improve. Making resources more visible and giving pep talks can be helpful in motivating employees, but may not necessarily prevent complacency.

Tactics to Stop Complacency Include