To successfully lead change, managers need to eliminate complacency which is caused by
A)the absence of visible resources.
B)high overall performance standards.
C)the management being too authoritative, rigid, and task-oriented.
D)the presence of a major and visible crisis.
E)insufficient performance feedback from external sources.

Question

Quizplus · Accepted Answer

To successfully lead change, managers need to create urgency by eliminating complacency which is caused by a number of reasons. They include a lack of sufficient performance feedback from external sources, the absence of a major crisis, too much happy talk from senior management, low overall performance standards, and too many visible resources.

To Successfully Lead Change, Managers Need to Eliminate Complacency Which