Scott is in charge of production at Fasteners Unlimited Inc. His job responsibilities include eliminating defects in the equipment parts the factory produces. However, he has advised his crew to alert him only when defects exceed 200 per million, which he considers a serious deviation from standards. In this case, Scott is using
A)a management audit.
B)the principle of deviation.
C)clan control.
D)the principle of exception.
E)behavioral standards.

Question

Quizplus · Accepted Answer

The principle of exception states that control is enhanced by concentrating on the exceptions to, or significant deviations from, the expected result or standard. This is the principle that Scott is following.

Scott Is in Charge of Production at Fasteners Unlimited Inc