Claude informed his manager that the revenues were great because he didn't want to disappoint him by revealing the true situation. In this case, Claude's act illustrates ____.

Question

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Filtering is the process of withholding, ignoring, or distorting information. Senders do this, for example, when they tell the boss what they think the boss wants to hear or give unwarranted compliments rather than honest criticism. This is what Claude does while reporting to his manager.

Claude Informed His Manager That the Revenues Were Great Because