Which of the following communication channels should Claude utilize to discuss the current problem with the sales manager?
A)A memo
B)A grapevine communication
C)A telephone conversation
D)A face-to-face meeting
E)A text message

Question

Quizplus · Accepted Answer

The telephone is less rich than face-to-face communication; electronic mail is less rich yet. A person should send difficult and unusual messages through richer media, transmit simple and routine messages through less rich media. Since Claude has to discuss an important issue with his manager, he should use face-to-face communication.

Which of the Following Communication Channels Should Claude Utilize to Discuss