Rick is the marketing head of a firm. He usually strives for long-term improvement rather than short-term profit, regardless of the economic environment. In the context of Deming's 14 points of quality, this is an example of
A)creating constancy of purpose.
B)adopting a new philosophy.
C)improving constantly and forever the system of production and service.
D)taking action to accomplish the transformation.
E)offering training and retraining.

Question

Quizplus · Accepted Answer

Deming's 14 points of quality emphasized a holistic approach to management that demands intimate understanding of the process. One of the points is to create constancy of purpose, which means to strive for long-term improvement rather than short-term profit.

Rick Is the Marketing Head of a Firm