Chuck, the operations manager of Wentworth Publishing, requires all seven branch offices to use the same type of computer and operating system. This simplifies both the communication and training processes for employees who frequently transfer between offices. Here Chuck can best be described as coordinating the offices by _____.
A)plan
B)network
C)formalization
D)mutual adjustment
E)standardization

Question

Quizplus · Accepted Answer

Chuck is using standardization, which constrains actions and integrates various units by regulating what people do. People often know how to act and interact because standard operating procedures spell out what they should do.

Chuck, the Operations Manager of Wentworth Publishing, Requires All Seven