By requiring all employees to follow specific procedures, Agatone Inc. is following
A)formalization.
B)standardization.
C)unity of command.
D)delegation.
E)concentration.

Question

Quizplus · Accepted Answer

Standardization constrains actions and integrates various units by regulating what people do. People often know how to act-and how to interact-because standard operating procedures spell out what they should do.

By Requiring All Employees to Follow Specific Procedures, Agatone Inc