The manager of the Glitz Hotel noticed a tremendous decrease in the number of convention bookings. He promptly ordered the redecoration of the hotel's meeting rooms. Customer feedback later indicated that the problem had not been the meeting facilities but poor service from the cleaning staff. In this scenario, to try and solve the problem, the manager should have first tried to _____.
A)generate alternate solutions
B)hire more qualified employees
C)identify the problem
D)reduce the price of all products
E)spend more on marketing and advertisement

Question

Quizplus · Accepted Answer

The manager must dig in deeper and attempt to diagnose the situation of decrease in number of customers rather than promptly change the menu without considering the cause of the drop in customers; he must identify the real problem.

The Manager of the Glitz Hotel Noticed a Tremendous Decrease