Which one of the following is not a tool that company managers can use to promote continuous improvement (operating excellence) in performing value chain activities?
A) variability reduction analysis in work processes
B) Six Sigma quality control techniques
C) total quality management (TQM)
D) business process reengineering
E) adoption of standard industry techniques

Question

Quizplus · Accepted Answer

Business process reengineering and other continuous improvement efforts such as TQM and Six Sigma all aim at operating excellence in all value chain activities,improved efficiency,better product quality,and greater customer satisfaction.

Which One of the Following Is Not a Tool That