Which of the following is not one of the three key steps involved in business process improvement?
A)Measure what matters to most customers.
B)Monitor the performance of key individuals.
C)Assign accountability for process improvement.
D)Monitor the performance of key business processes.

Question

Quizplus · Accepted Answer

While monitoring the performance of key individuals might be important, it is not one of the three key steps involved in business process improvement. The three key steps are: measuring what matters to most customers, monitoring the performance of key business processes, and assigning accountability for process improvement.

Which of the Following Is Not One of the Three