Michael Hammer's business process reengineering was criticized because it ________.
A)overemphasized the importance of people in business processes
B)reiterated redesign as a major contributor to the failure of most business processes
C)failed to realize that the human element is key to improving business processes
D)emphasized the importance of processes that do not necessarily add value to business

Question

Quizplus · Accepted Answer

Michael Hammer's business process reengineering was criticized for failing to realize that the human element is key to improving business processes, as it focused heavily on the redesign of workflows and processes, often overlooking the importance of people involved in these processes.

Michael Hammer's Business Process Reengineering Was Criticized Because It ________