Pierce Bailey, a sales executive at a mobile service company, needs to document details of the sales calls he makes on a daily basis. What kind of knowledge is he documenting when he is feeding in customer contact information, responses of customers, and follow-up that needs to be done?
A)tacit knowledge
B)experiential knowledge
C)explicit knowledge
D)common knowledge

Question

Quizplus · Accepted Answer

Pierce Bailey is documenting explicit knowledge which refers to knowledge that is easily documented, codified, and transferred to others. This includes customer contact information, responses, and follow-up that can be easily recorded and shared with others in the company. Tacit knowledge refers to personal knowledge that is difficult to articulate and transfer, while experiential and common knowledge are not relevant in this scenario.

Pierce Bailey, a Sales Executive at a Mobile Service Company