Arthur, a salesperson in a leading apparel store, is very courteous and friendly with customers who visit the store. However, while interacting with customers through emails, he tends to be rather blunt and aggressive, which has led to a couple of complaints being lodged against him. Which of the following does the scenario illustrate?
A)virtual reality
B)telepresence
C)augmented reality
D)disinhibition

Question

Quizplus · Accepted Answer

The scenario illustrates disinhibition, which refers to the tendency of individuals to behave more bluntly and aggressively while communicating through digital media as compared to face-to-face interactions. Arthur's behavior changes when he is communicating with customers through emails, which has led to complaints. This can be attributed to the disinhibiting effect of digital communication.

Arthur, a Salesperson in a Leading Apparel Store, Is Very