Which of the following is a function of operations management?
A)building and maintaining customer relationships and supporting all the processes that underlie them
B)improvement of the systems and processes which the organization uses to deliver its goods and services
C)formulating a strategy for business diversification
D)introducing a new product

Question

Quizplus · Accepted Answer

Operations management involves improving the systems and processes used by an organization to deliver its goods and services. Building and maintaining customer relationships (A) and formulating a strategy for business diversification (C) fall under the purview of marketing and strategic management, respectively. Introducing a new product (D) is a function of product development or research and development.

Which of the Following Is a Function of Operations Management