Which of the following is the reason why speech data is gaining importance in call centers?
A)It holds no patterns and therefore requires no analysis.
B)It can be optimized and stored in lesser storage capacities than text data.
C)Every individual has the same vocal pattern; therefore, it requires no analysis.
D)The analysis of the tone of voice and tempo reveals valuable information.

Question

Quizplus · Accepted Answer

Speech data is gaining importance in call centers because the analysis of the tone of voice and tempo can reveal valuable information, such as the customer's mood, level of satisfaction, and potential sales opportunities.

Which of the Following Is the Reason Why Speech Data