_______ is a good term used to describe positive and helpful employee behavior; and ________ is a term used to describe negative and harmful employee behavior.

Question

Quizplus · Accepted Answer

Organizational citizenship behavior (OCB) is a term used to describe positive and helpful employee behavior, such as going above and beyond their job duties to help coworkers or the organization as a whole. Counterproductive work behavior (CWB), on the other hand, is a term used to describe negative and harmful employee behavior, such as intentionally harming colleagues or the organization, theft, or absenteeism.

_______ Is a Good Term Used to Describe Positive and Helpful