The Malcolm Baldrige award is based on high standards of performance in seven areas:
1) leadership;
2) strategic planning;
3) customer and market focus;
4) measurement, analysis and knowledge management;
5) work force focus;
6) process management; and
7) sustainability.

Question

Quizplus · Accepted Answer

The Malcolm Baldrige Award is based on high standards of performance in seven areas, but the seventh area is "results" rather than "sustainability."

The Malcolm Baldrige Award Is Based on High Standards of Performance