Jan Carlzon, former CEO of Scandinavian Airlines, states that the path to success begins in the:
A) Business plan
B) Heart
C) Product development
D) Financial record
E) None of these

Question

Quizplus · Accepted Answer

Jan Carlzon famously stated that "an individual without information cannot take responsibility, while an individual with information cannot help but take responsibility," and that the path to success begins in the heart. This means that success relies on the passion and drive of individuals within a company to take responsibility and make positive changes, rather than just following a business plan or looking at financial records.

Jan Carlzon, Former CEO of Scandinavian Airlines, States That the Path