The service process matrix differs along two dimensions: the degree of labor intensity and the degree of customer involvement.
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Q14: A product can seldom be produced using
Q15: A car assembly operation is an example
Q16: Services are easily inventoried to buffer fluctuations
Q17: A hospital is an example of a
Q18: A product layout generally has lower inventory
Q20: Service-oriented businesses typically experience a trade-off between
Q21: Which of the following is a service
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