Jay Jones bought Matt's Mechanics Service.Matt told Jay that his three primary processes,diagnosis,repair and customer delivery,met internal goals 95% of the time,so he assumed customers were satisfied 95% of the time.Jay disagrees and wants to know how often customers have an error-free outcome.What would you tell him?

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The Answer of Jay Jones bought Matt's Mechanics Service.Matt told Jay that his three primary processes,diagnosis,repair and customer delivery,met internal goals 95% of the time,so he assumed customers were satisfied 95% of the time.Jay disagrees and wants to know how often customers have an error-free outcome.What would you tell him?

Jay Jones Bought Matt's Mechanics Service