Quality involves offering a product or service that is superior to the alternatives in the eyes of the customer.
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Q13: A company's business strategy sets the broad
Q14: Manufacturing processes,like an assembly line,convert raw materials
Q15: Superior quality involves offering something that customers
Q16: Flexibility refers to a strategy that seeks
Q17: Strategic business decisions always have an optimal
Q19: In a manufacturing process,an example of an
Q20: Managing services is seen by many as
Q21: The service bundle is defined as all
Q22: Measuring productivity in service process is considerably
Q23: Radio frequency identification is a technology that
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