Bureaucracies sometimes treat clients as standard cases and personnel as cogs in a giant machine.This is an example of ____.

Question

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Dehumanization refers to the process of treating people as less than human, and instead treating them as objects or resources. In bureaucratic organizations, clients may be reduced to standardized cases, while personnel may be seen as interchangeable workers tasked with following rigid procedures. This leads to a dehumanizing environment in which people are treated as cogs in a machine, rather than individuals with unique needs and situations.

Bureaucracies Sometimes Treat Clients as Standard Cases and Personnel as Cogs