Sociologist Hochschild argues that emotion management involves people obeying "feeling rules" and responding appropriately to the situation in which they find themselves.

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Sociologist Hochschild coined the term "feeling rules" to describe the social norms or expectations that shape how we should express, suppress, or act on our emotions in different situations. Emotional management involves adhering to these feeling rules and adjusting our emotional responses to fit the demands of social interactions.

Sociologist Hochschild Argues That Emotion Management Involves People Obeying "Feeling