The principal tool that most managers now use to increase the reliability of their product offering is _____,a statistically based methodology for improving product quality.It is a direct descendant of the total quality management philosophy.

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The tool described is Six Sigma, which is a statistically based methodology for improving product quality and is a direct descendant of total quality management. Lean manufacturing focuses on minimizing waste and increasing efficiency, just-in-time inventory is a system for inventory management, ISO 9000 is a set of international standards for quality management, and mass customization is a strategy for offering customized products to customers.

The Principal Tool That Most Managers Now Use to Increase