Processes refer to the procedures, methods, and activities used to carry out work within an organization. They define how work should be done and how decisions are made. Therefore, option A is the best choice as it accurately defines processes in an organization. The other options are incorrect as they describe other aspects of organizational management such as metrics, devices, and norms.

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Processes Are

Question 68

Multiple Choice

Processes are:

A) the manner in which decisions are made and work is performed within the organization.
B) the metrics used to measure the performance of subunits.
C) the devices used to reward appropriate managerial behavior.
D) the metrics used to make judgments about how well managers are running the subunits.
E) the norms and value systems that are shared among the employees of an organization.

Correct Answer: