Based on the expectation that two people in conflict should first try to arrive at a settlement together, organizations have a policy of making managers available to hear complaints. Typically, the first "open door" is that of the employee's
A) immediate supervisor.
B) choice of a neutral party.
C) peers.
D) immediate subordinates.
E) personal counselor.

Question

Quizplus · Accepted Answer

The immediate supervisor is usually the person who has the most direct knowledge of the situation and can work with the employee to resolve the issue. Choosing a neutral party or personal counselor may not necessarily have the same level of understanding of the situation or the ability to take action to resolve it. Peers or immediate subordinates may not have the authority or skills to address the conflict effectively.

Based on the Expectation That Two People in Conflict Should